AskUs and Chat

AskUs

AskUs is a new question and answer/FAQ style database containing information about Goldsmiths Library itself. The database was launched over the summer and since then we have been busy adding some of the most commonly asked questions about the library, so that you can easily search for and find the information you need to efficiently make the most of the library. This ranges from ‘how do I renew my books?’ through to ‘how can I become a SCONUL user?’

AskUs buttons

Embedded on the library homepage, the AskUs box allows you to input your search and it will try to match the keywords with relevant Q&A’s in the database. A drop down box will appear with these suggestions, allowing you to click the most relevant one to your search.

AskUs Question

If you cannot find what you are looking for you can click ‘AskUs’ and you will be taken through to a page to submit your question for a personal response by a librarian. We aim to answer your questions as quickly as possible, including at the weekends.

Chat

chatAnother feature of the AskUs system is our Chat. Chat is staffed by the library team and it allows you to get live one-on-one help. We aim to staff this around the clock, though there may occasionally be times where due to staffing constraints we are unable to be available. In this case we suggest you submit a question via ‘AskUs’ for a personal response.

The Chat box on the homepage will let you know if a member of staff is available. If you click on the ‘Chat is online’ button it will launch a separate window with the chat feature. You can choose to chat anonymously or input your name; the system will then let a member of staff know you are waiting to chat.

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